All United Airlines wanted was to just go about its business. Unbelievably, Vietnam immigrant and doctor of taking-up-space David Dao could not accept that.
When you’re an airline you do what airlines do. You make planes go. People pay you to ride in them, but, so what? That’s their business. Your business, as an airline, is making the planes go. Up and down and over and back.
Planes need crews. This particular plane, the one that David Dao paid for a seat in, happened to need two crews. One crew to fly the plane and another crew to fly some other plane in the future.